COMMUNICATION
We are generally here in the office from 8:00 am - 3:00 pm. When we are not here (lunch or errands) or on the phone your call will go to voicemail and will be retrieved immediately.
REQUESTS
Call the office prior to your service day. We will forward your request to the crew that morning. Your request can be complaints or compliments about our service, areas where you want special attention paid, ways you want something done and compliments to the crews. Let us know what we can do for you. We are not mind readers.
RAIN DAYS
Rain days are declared at 10:00 am. If at 10:00 am It's raining to hard (at the office) to service accounts, a rainy day is in effect. No accounts are made up unless arraignments are made with the office. No account will go more than two weeks without service.
DAYS OFF
We usually take Memorial Day, 4th of July, Labor Day, Thanksgiving weekend, Christmas and New Years Day off. These days are not made up unless you make arraignments prior to the holiday.
FERTILIZER
Can be automatically applied and billed 4 times a year or applied and billed upon your request.
TREE CARE
Most tree trimming will be considered an extra service. This service can be provided upon request.
WEED CONTROL
Chemical weed control in turf will be performed upon request. We use a licensed, qualified pest control applicator for this service. Pre Emergent is available for both Annua Poa and Crabgrass. These are an extra charge based upon chemicals needed and quality used.
IRRIGATION/SPRINKLERS
All repairs are chargeable. Gardeners carry minimum materials for minor repairs. Notify office and we'll send out a service crew specially trained in irrigation repairs and troubleshooting.
